SHIPPING AND RETURNS
- Free shipping on all international orders.
- We ship all orders Monday – Friday within 24 hours of receipt of purchase from our warehouse (excluding holidays)
- Orders will be shipped pending item availability and order volume. Pre-ordered items will ship once they arrive, please visit the item’s product page for the intended ship date.
- Upon arrival to the destination country, orders may be subject to duties and taxes billed by the destination country’s customs department. The recipient must bear all or any additional charges for customs clearance.
Charlie max is not responsible and has no control over additional charges or delays due to custom clearance and cannot predict what they may be.
- All Charlie max packages require an adult signature, once your package has been delivered to the correct address, we cannot be responsible for lost or stolen packages. Please be sure to ship your order to a secure location.
- If you have any questions or need more information prior to purchase please contact us directly to: firstname.lastname@example.org
- Items eligible for return must be shipped within 14 calendar days after receiving the good. Delivery outside this window will be ineligible.
- Returns must be unworn and in their original condition and full packaging.
- Please thoroughly seal your return in the original box with your order invoice. If you decide to use another box, make sure it is well padded to prevent damage during transit.
- We process all returns within 3-5 business days after receiving the parcels. You will receive an email when your refund has been issued.
- We are only able to accept returns in new, unworn condition. Including being free of scratches and other damages. We are unable to accept any returns with alterations and modifications. We are also unable to process returns made outside of the 14-day return window. Please contact us at email@example.com with any questions.
Returns will be handled within 3-5 business days. Once your return has been processed you will receive a separate email issuing your refund. Your refund will be issued to your original form of payment. Please allow 7 days for the refund.
We guarantee your eyewear for a period of two year from the date of purchase. Under this guarantee, should any part prove defective in either materials or manufacture, it will be repaired or replaced at no charge. Return the eyewear together with its proof of purchase.
This warranty does not replace scratched lenses due to normal wear and tear or cover any damage as the result of mishandling, accident, or unauthorized repair or alteration.